Hey there! We’re stepnexa Lda., and we’re not just another faceless online store. Honestly, we started this because we were tired of impersonal shopping experiences. Our founder, Maria, still replies to every email herself—no bots, no canned responses. Crazy, right? But that’s how much we care.
Got a question? A suggestion? Or maybe just want to chat about that one product you’re eyeing? We’re all ears. Here’s how you can reach us:
Last month, a customer suggested we add more sustainable packaging. Guess what? We did it within two weeks. That’s the kind of stuff that happens when you speak up. So don’t hold back—tell us what’s on your mind.
"I wasn’t sure if anyone would read my email, but Maria personally helped me choose the perfect gift. Now I’m a customer for life." — Sofia R., Porto
Prefer typing? Our live chat (bottom right corner) is open during business hours. Or fill out our contact form—we’ll get back to you faster than you can say "obrigado."
P.S. If you’re in Lisbon, stop by our office for a coffee! Just ring the bell—we’re the ones with the mismatched mugs and the dog named Bacalhau.
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